Refund Policy

Refund Requests

At JoCo Plant Company LLC, we want you to love your plants! If your plant arrives damaged, you can request a refund or replacement within 3 days of delivery.

 

 

How to Request a Refund or Replacement

• Take clear photos showing the damage to your plant and packaging.

• Email your photos and order details to [jocoplantco@gmail.com].

• Our team will review your request promptly and get back to you within 2 business days.

 

 

Refunds & Replacements

• Refunds: We will issue a full refund to your original payment method for damaged plants.

• Please note that original shipping costs are non-refundable.

• Replacements: If the plant is available in our inventory, we’ll send you a replacement at no extra cost.

• No Returns Needed: You do not need to return the damaged plant. Please keep it to remind yourself to handle it carefully.

 

 

Important Notes

• Refunds are only available for plants damaged during shipping.

• Refund requests made after 7 days of delivery cannot be accepted.

• Please ensure photo evidence clearly shows the damage for quicker processing.

 

We appreciate your understanding and are committed to making things right to keep your plant family thriving!